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Shipping Policy

SHIPPING

When will I get my order? 
It takes 4-7 days to create your product, since each product is made to order by hand.

In total it will take 7-14 business days (creation and shipping). A few days may be added, dependent on COVID-19. Currently most customers are getting their products between 7-10 business days.


The shipping time depends on your location, but can be estimated as follows: 
USA: 7-14 business days 
International: 10-20 business days (quicker shipments for Colorful Totes & Posters since one of our partners are in Europe).  
Where will my order ship from? 
We work with a few on-demand order fulfillment companies, some with facilities worldwide. If you live in the USA, your order will be shipped from the USA (unless there are issues with COVID-19, then it may be shipped from Europe). If you are in Europe you will receive the posters and colorful totes via Europe, the other products will come from the USA.  
Will I be charged customs for my order? 
An additional customs and tax fees can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. 
My order should be here by now, but I still don't have it. What should I do? 
Before getting in touch with me, please help me out by doing the following: 
●  Check your shipping confirmation email for any mistakes in the delivery address. 
●  Ask your local post office if they have your package. 
●  Stop by your neighbors in case the courier left the package with them.

Pro tips: Package theft is on the rise - if you are expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be. 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor's house, get in touch with me at info@sveeti.com with your order number.